Credit report dispute
This guide provides information and tools you can use if you believe that your credit report contains information that is inaccurate or incomplete, and you would like to submit a dispute of that information to the credit reporting company. It is important to dispute inaccurate information with both the credit reporting company that created the report and the company that first reported the inaccurate information, often called the furnishing company. While this packet provides information about disputing inaccurate information with a credit reporting company, you can find information about disputing inaccurate information with a furnishing company at files. consumerfinance.gov/f/documents/092016_cfpb_ FurnisherSampleLetter.pdf.
You can contact the nationwide credit reporting companies online, by mail, or by phone. When disputing, refer to your credit report so that you can correctly and fully identify the information that you are disputing. Your report contains a consumer identification or report number that should be included with your dispute to allow the credit reporting company to identify you. There is no charge for submitting a dispute. Ensure the error has been removed by requesting confirmation from the consumer reporting company.
Online and phone disputes
EQUIFAX Online: ai.equifax.com/CreditInvestigation
By phone: Phone number provided on credit report or (800) 864-2978
EXPERIAN Online: experian.com/disputes/main.html
By phone: Phone number provided on credit report or (888) 397-3742
TRANSUNION Online: dispute.transunion.com/dp/dispute/ landingPage.jsp
By phone: (800) 916-8800
Disputes by mail:
You can download each company’s dispute form or use the letter included in this guide, which provides the credit reporting company with enough information to identify you and the specific accounts or tradelines that you are disputing. To make it easier to identify the items that you are disputing, consider including a copy of your credit report with these items marked or circled. You may also wish to include copies of any supporting documentation, such as a statement from your lender, which demonstrates the incorrect information you are disputing. Learn more at consumerfinance.gov 2 of 3
How to use the template:
1. In the sample letter, fill in your personal information. Edit the information in [brackets] to address the specific inaccuracies that you are disputing. Note that requirements may vary by company, so it’s always good to doublecheck with each company to ensure you are providing all of the information they require.
2. List each item on your report that you believe is inaccurate, the account number and the specific reason you feel the information is incorrect.
3. Print and mail the letter along with one copy of a government issued identification card, (such as a driver’s license or state ID card, etc.), and one copy of a utility bill, bank or insurance statement, etc.
You can find the address for the three nationwide credit reporting companies below:
Download the dispute form at files. consumerfinance.gov/f/documents/092016_cfpb_ CreditReportingDisputeLetter.docx.
Mail the dispute form with your letter to:
Equifax Information Services LLC
P.O. Box 740256 Atlanta, GA 30374
Download the dispute form at files. consumerfinance.gov/f/documents/092016_cfpb_ CreditReportingDisputeLetter.docx. Use the address provided on your credit report or mail your letter to:
Experian P.O. Box 4500 Allen, TX 75013
Download the dispute form at files. consumerfinance.gov/f/documents/092016_cfpb_ CreditReportingDisputeLetter.docx. Mail the dispute form with your letter to: TransUnion LLC Consumer Dispute Center P.O. Box 2000, Chester, PA 19016 4.
You may consider “return receipt requested,” for proof that the credit reporting company received it.
Keep a copy of the letter for your records. If you send any information with the letter, send copies and keep your originals.
Note that if your complaint involves identity theft, you may want to take additional steps. You can visit the FTC’s website identitytheft.gov to find out how to combat identity theft.
Learn more at consumerfinance.gov
3 of 3 Identifying information § Your full name § Consumer report/id number § Date of birth § Your address § Driver’s license number (optional) § Social security number (optional) § Today’s date Company information § Name of company § Company Address Disputed items § Your account number § Dates of disputed information § Explanation of inaccuracy § Company that provided the disputed information § Type of disputed information Enclosures § List any documents that are included