Story Law Group is a Florida consumer protection law firm based in Jacksonville. Led by attorney Max Story, the firm represents consumers in cases involving credit report errors, identity theft, mixed credit files, post-bankruptcy credit reporting problems, tenant screening errors, background check errors, debt collection abuse, unauthorized electronic transfers, Zelle fraud, EFTA claims, and Regulation E disputes.
At Story Law Group, We do not represent big banks, credit bureaus, or debt collectors. We represent people.
When financial institutions get it wrong, the consequences are real. Credit reports are damaged. Loans are denied. Collections do not stop. Bankruptcy fresh starts are undermined.
We help consumers fix credit reporting errors, identity theft problems, mixed files, post-bankruptcy reporting issues, and unlawful debt collection practices. And when necessary, we take those cases to court.
This is a focused consumer protection practice — built to hold companies accountable and help people move forward.
Founder & Consumer Protection Attorney
Max Story is a Florida consumer protection attorney and the founder of Story Law Group, based in Jacksonville Beach. He has practiced exclusively on behalf of consumers since 2004, and has never represented a bank, credit bureau, or debt collector.
Over 24 years, Max has litigated hundreds of individual and class action cases in Florida state and federal courts under the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Florida Consumer Collection Practices Act (FCCPA), Electronic Fund Transfer Act (EFTA), and Florida landlord-tenant law.
He has been appointed class counsel in 12 certified consumer class actions by both state and federal courts, including:
He has also litigated federal appeals in the Eleventh Circuit, prevailing on major consumer protection issues in Sellers v. Rushmore Loan Management Services (Appeal No. 18-11420) and Drayton v. Toyota Motor Credit Corporation (No. 16-17252).
Max is the Florida Chair of the National Association of Consumer Advocates (NACA) and has been appointed to the Florida Bar Consumer Protection Law Committee. He is admitted to practice in Florida and in the U.S. District Courts for the Southern, Middle, and Northern Districts of Florida.
He earned his J.D. with Honors from the University of Florida Levin College of Law (2001) and his B.A. with Honors from Rollins College (1997), where he was a Florida Merit Scholar and Presidential Scholar.
Max has appeared in national and local media including the Washington Post, Fox30 Action News, News4Jax, First Coast News, Civil Eats, and the Jacksonville Daily Record, commenting on consumer protection law, credit reporting abuses, and class action litigation.
He has taught Florida Bar-approved CLE courses on consumer law, including presentations at the Florida Bar Annual Convention, Jacksonville Bankruptcy Bar Association Annual Seminar, and National Association of Consumer Advocates national conferences.
Director of Client Relations
Nicole Story oversees the firm’s operations and client experience
She brings more than 17 years of professional experience managing client services, supervising teams, coordinating complex matters, and working with individuals in high-stress and sensitive situations. Her background includes leadership roles in private practice, program administration, and work involving court-related and forensic matters.
At Story Law Group, Nicole helps ensure that clients receive clear communication, timely updates, and organized support from intake through resolution. Her role supports the systems and structure that allow the firm to operate efficiently while maintaining a responsive, personal approach.
Nicole is not an attorney and does not provide legal advice.
Senior Litigation Paralegal
Michael Braddock is a retired U.S. Army senior paralegal and legal operations professional with more than 20 years of military legal, military justice, and case management experience
Before joining Story Law Group, Michael served as Chief Paralegal at the United States Military Academy at West Point, where he helped oversee a team of 40+ military and civilian legal professionals supporting the West Point and Fort Hamilton community. His career also included senior paralegal and legal operations roles with the 10th Mountain Division, U.S. Army Pacific, assignments in Korea, and operational law support connected to Central Command in Iraq.
Michael retired from the U.S. Army as a Sergeant First Class after more than 22 years of active service, including service in Iraq and Afghanistan. His military career involved high-volume legal operations, military justice matters, court proceedings, investigations, administrative actions, document preparation, legal team supervision, and support for trial attorneys. His service has been recognized with awards including the Meritorious Service Medal, Defense Meritorious Service Medal, Army Commendation Medal, Joint Service Achievement Medal, Army Achievement Medal, NATO Medal, and multiple Good Conduct and Overseas Service awards
At Story Law Group, Michael brings discipline, precision, leadership, and mission-focused legal support to the firm’s consumer protection work. He supports cases involving credit reporting errors, identity theft, debt collection violations, and post-bankruptcy reporting issues, helping ensure each case is organized, developed, and prepared with the thoroughness our clients deserve.
Michael is not an attorney and does not provide legal advice.
Story Law Group is intentionally structured as a focused, attorney-led consumer protection firm supported by an experienced legal team.
Every case is led by attorney Max Story, with support systems designed to improve efficiency, organization, and client communication
Most consumer protection cases are handled on a contingency basis. That means clients do not pay attorney’s fees unless there is a recovery, and in many cases, the law requires the defendant to pay those fees.
If your credit report is wrong, a debt collector is violating your rights, or a company is reporting inaccurate information after bankruptcy, Story Law Group can review your situation and explain your options.
