Fix what’s wrong with your credit report
Credit Bureaus Got It Wrong. We Make Them Fix It. 24 years. 12 class actions. Hundreds of individual cases. Free review — you pay nothing unless we win.
Story Law Group - Florida Consumer Protection Law Firm
Story Law Group is a Florida consumer protection law firm based in Jacksonville. Led by attorney Max Story, the firm represents consumers in cases involving credit report errors, identity theft, mixed credit files, post-bankruptcy credit reporting problems, tenant screening errors, background check errors, debt collection abuse, unauthorized electronic transfers, Zelle fraud, EFTA claims, and Regulation E disputes.
Consumer Protection Is More Than Our Practice — It’s Our Mission.
At Story Law Group, our mission is to defend consumers under the Fair Credit Reporting Act, ensuring that your credit history is accurate and fair.
Whether your credit report shows false accounts, mixed files, or identity theft, our FCRA attorneys have the knowledge and experience to fix it — fast.
If your credit report still shows errors after bankruptcy, we can help you correct them and hold the credit bureaus accountable.
We’ve helped clients across the country clear their credit, restore their reputations, and recover compensation from companies that violated their rights.
Successful Cases
1000+
Years Legal Experience
24+
Class Actions
12+
In Damages Recovered
$20M+
- Credit Report Errors
- Identity Theft & Mixed Files
- Background Check Mistakes
- Consumer Rights Enforcement
Legal Services We Offer
Max Story
Consumer Protection Attorney
Max Story represents consumers harmed by inaccurate credit reporting, identity theft, mixed files, and post-bankruptcy reporting errors. His practice is focused on restoring accuracy and holding companies accountable when the system gets it wrong.
A Focused Consumer Protection Team
Story Law Group is led by attorney Max Story and supported by an experienced legal support team built around consumer protection work.
Our firm combines attorney-led strategy with organized case management, client communication, document review, and litigation support. This structure allows us to give personal attention to each client while handling detailed credit reporting, identity theft, debt collection, and post-bankruptcy reporting matters efficiently.
Led by Max Story. Supported by a team. Built to hold credit bureaus, banks, debt collectors, and furnishers accountable.
Story Law Group’s media presence
Max Story and our attorneys are regularly asked by local and national media to explain consumer rights, credit reporting abuses, and debt collection practices. They have appeared on television and in print discussing Fair Credit Reporting Act (FCRA) violations, identity theft, landlord tenant and consumer protection issues affecting Floridians.
Attorney Max Story is interviewed about consumer law and filing against abusive debt collectors on Fox30 Action News.
“Pro bono spotlight: Volunteer attorney Max Story goes 2-0 for single parents.”
October 3 11:06 AM EDT By Kathy Para, The JBA Pro Bono Committee Chair
Associate Attorney is interviewed about Black Friday Advertising on First Coast News.
Interview with Max Story on our class action lawsuit with legal aid against a local apartment complex that has been sited numerous times for unsanitary conditions and was also charging illegal fees to tenants.
Also aired on the evening news station.
Max Story stands up for working families and consumers – “Lawsuit alleges lunch payment service used in local schools defrauded parents.”
October 3rd, 2019
Attorney Max Story is speaker at the 2021 Florida Bar Annual Convention, Orlando, Florida. The Florida Bar Consumer Protection Law Committee – “Recovery: Assisting Consumers in the Aftermath of COVID-19.” Wednesday, June 9, 2021 “COVID-19 and Debt Collection.”
Max Story’s federal lawsuit against VyStar Credit Union is featured on News4JAX — “Jacksonville woman sues VyStar, alleges credit union failed to properly investigate $42K impersonation scam.”
the original Aug. 19, 2026 lawsuit story
News4JAX’s on-air follow-up covers other VyStar members coming forward with concerns after the lawsuit — “VyStar customers report account issues after $42K scam lawsuit; Credit union denies security issues.”
National coverage of Max Story’s EFTA lawsuit against VyStar Credit Union reached Yahoo Finance — “Scammers Posed as Her Credit Union and Took $42,000. Now She Is Suing VyStar Over How It Handled the Fraud.”
Max Story — Trusted Florida Consumer Protection Attorney
Max Story is a Jacksonville Beach attorney with over 20 years of experience protecting Floridians from credit reporting abuses, identity theft, debt collector violations, and other consumer harms. He has frequently appeared in the media — including First Coast News, Action News, FOX30, News4Jax, The Washington Post, Daily Record, and Ormond Beach Observer — offering expert legal commentary on consumer justice issues.
Max also serves as Florida Co-Chair of the National Association of Consumer Advocates and has served on the Florida Bar Consumer Protection Law Committee.
FAQs
Know Your Rights. Protect Your Credit. Take Back Control.
What should I do if my credit report has errors ?
Start by requesting free copies of your reports from Experian, Equifax, and TransUnion at AnnualCreditReport.com
If you spot false information — such as accounts you don’t recognize, wrong balances, or outdated debts — dispute them in writing with each bureau.
Keep copies of everything. If the bureaus fail to fix those errors within 30 days, you may have the right to sue under the Fair Credit Reporting Act (FCRA) for damages and attorney’s fees.
At Story Law Group, we can guide you through this process — and step in if the bureaus ignore your rights.
What laws protect me from credit reporting mistakes ?
The Fair Credit Reporting Act (FCRA) is the main federal law that protects you. It requires credit bureaus and furnishers (like banks or lenders) to report information accurately and correct errors promptly.
When they don’t, you can recover:
Actual damages (financial loss or emotional distress)
Statutory damages (up to $1,000 per violation)
Attorneys’ fees and costs
Other laws we use to protect clients include:
Fair Debt Collection Practices Act (FDCPA)
Consumer Financial Protection Act (CFPA)
Identity Theft Enforcement & Restitution Act
How do I know if I have a case ?
If you’ve disputed errors with Experian, Equifax, or TransUnion and they failed to fix them, or if inaccurate information caused you to be denied credit, employment, housing, or insurance, you may have a case.
Even emotional harm — like anxiety or sleeplessness due to a false report — can qualify as damages.
We’ll review your situation free of charge and tell you honestly whether your case qualifies under the law.
How much does it cost to hire Story Law Group ?
Nothing upfront.
Your initial consultation and case review are free, and we work entirely on a contingency-fee basis — meaning we don’t get paid unless we win or settle your case.
That’s how confident we are in our ability to help.
What kinds of credit report errors can I sue for?
Common FCRA violations include:
Reporting accounts that belong to someone else (“mixed file”)
Failing to remove outdated negative information
Listing debts that were already paid or discharged in bankruptcy
Reporting fraudulent accounts after identity theft
Refusing to correct errors after receiving dispute letters
If any of these sound familiar, you may have a strong case for compensation and correction.
What if a debt collector is harassing me ?
The Fair Debt Collection Practices Act (FDCPA) protects you from abusive collection practices such as:
Repeated or threatening calls
Misleading statements about what you owe
Contacting your workplace or family
Trying to collect a debt you don’t owe
Our firm can make the calls stop — and hold collectors accountable for every violation.
Can you help me if I’m a victim of identity theft ?
Absolutely.
We help clients remove fraudulent accounts, correct mixed files, and restore their credit after identity theft.
We can also file lawsuits against companies or bureaus that fail to act on fraud alerts or mishandle your personal data.
Do I need to live near your office to work with you ?
Not at all.
We represent clients throughout Florida and beyond via secure video meetings, phone calls, and electronic document exchange.
You’ll receive the same personal service whether you live in Jacksonville, Miami, Tampa, or Tallahassee.
How long will my case take ?
It depends on the facts and the bureau’s response.
Some disputes are resolved in a few months; others require litigation that can last six months to a year.
We’ll give you a realistic timeline during your free consultation and keep you informed every step of the way.
Why should I trust Story Law Group with my case ?
Because consumer protection isn’t just what we do — it’s who we are.
Max Story, Esq. has over two decades of experience, has served as Florida Chair of the National Association of Consumer Advocates (NACA), and has led numerous consumer class actions in federal court.
Together, our team combines elite experience with personal dedication — and we only get paid if you win.
Why does my credit report still show debts after bankruptcy ?
This is one of the most common credit reporting violations in Florida. If your report still
shows balances, late payments, or collections after Chapter 7 or 13, you may have a
strong FCRA claim. Learn more about credit report errors after bankruptcy.
Blogs
Our News & Updates
VyStar Fraud Lawsuit Draws National Attention as More
Update — September 2026 The federal lawsuit Story Law Group filed on behalf of Jacksonville...
Read MoreVyStar Credit Union Sued Over Handling of Member’s
Story Law Group has filed a federal lawsuit against VyStar Credit Union on behalf of...
Read MoreHow a Tenant Fee Lawsuit Delivered $765,000 in
When a Jacksonville tenant was charged a $250 “administrative fee” after moving out, it looked...
Read MoreReal People. Real Results.
A large number of our clients come to us after finding credit report errors following bankruptcy, often when they’re denied a mortgage or car loan.
Why Clients Trust Max Story.
Max Story is a Florida attorney who has focused on consumer protection law for over 20 years. He has litigated hundreds of state and federal cases involving the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), and related consumer laws and recovered millions of dollars for Florida consumers.
Mr. Story is the Florida Chair of the National Association of Consumer Advocates and has been appointed class counsel in numerous certified consumer class actions in Florida state and federal courts. He is admitted to practice in all Florida federal districts.
- Florida Consumer Law Focus
- Licensed in Florida
- No Fees Unless We Win
- Confidential Case Reviews
Tell Us Your Story
If you’re seeing post-bankruptcy credit reporting errors, we can help at no cost to you.
Start Your Free Credit Report Review Today.
- No cost. No obligation. Real help from an experienced Fair Credit Reporting Act attorney.
- If inaccurate or false information on your credit report is holding you back — we can help.
- Our FCRA lawyers will review your report, explain your rights, and take legal action if needed.
- You pay nothing unless we win your case.
Your case review is free. After you submit your information, we will review your issue and any documents you provide, look for possible credit reporting, debt collection, background check, tenant screening, or consumer protection violations, and let you know whether we believe we can help.
STEP 1
We review your issue and documents for free.
STEP 2
We look for possible violations by the credit bureaus, furnishers, debt collectors, background check companies, tenant screening companies, or other reporting companies.
STEP 3
We let you know whether we believe we can help.
STEP 4
If we accept your case, there is no upfront fee — we only get paid if we recover money for you.